Omega K, Inc.
Return and Refund Policy
For US Returns:
You may return any product sold by Omega K within 60 days of the date of delivery for a refund of the product price only (shipping fees are non-refundable). The cost of return shipping is the responsibility of the customer. There will be a $10 restocking fee applied to all returned packages.
IMPORTANT: Only unopened still sealed bottles are eligible for a refund. Refunds will not be processed for opened or empty bottles.
Any package returned as REFUSED (meaning you do not open the package and do not pay the shipping fees to send it back to us) will be charged a refusal fee of 10% of the order amount which will be deducted from the customer's refund.
Additionally, packages returned as "undeliverable" may be reshipped at the customer’s expense. Omega K will pay the cost of return shipping plus refund the original cost of shipping if the return was a result of our error. All items should be returned in their original product
Receiving a Refund
After we receive and process your return, we will refund the price of your product or products.
This time period includes:
- 5 to 7 business days for us to receive your return from the shipper
- 12 to 14 business days for us to process your return
- The time it takes your bank to process our refund request (see below for specific guidelines)
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Please email customercare (@) omegak.com to request a return authorization form and number
How Refunds are Issued